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For best results, wash your pieces by hand at up to 30ºC, with a neutral detergent.
Flat pieces can be ironed.
Outdoor products are prepared to withstand the most common weather conditions, preserving the quality of their materials and finishes for 1 year (or 2 years, for indoor products). Considering that these products are made with natural matter, cases of misuse and interaction with domestic animals are not considered for warranty.
We will regularly announce visits to our facilities, focused on learning related groups.
DHL, Chronopost and FedEx. International shipping is subject to changes by local logistics.
In the Contacts section or on every page's footer, there's a form you can fill out and hand in to the collection operator.
The return costs are covered by who proceeded with the return.
Subsequently, the amount paid will be refunded, or the item will be exchanged as agreed.
It's fundamental to follow the provided instructions to ensure the maintenance of any Avesso product.
After a thorough analysis of the damage description, we will provide you with the appropriate procedures, or eventual recollection of the product (which is, during the warranty period, our responsibility).
After the warranty expires, repairing a product will require a payment.
You can change or cancel your order (via e-mail) if you haven't received confirmation of either: start of production of any of the items, or before the products leave the factory.
The materials and processes used for our products aren't prone to allergic reactions.
Yes, there's many options available.
All returns of online orders should be done within 30 days from its purchase date.
If the package was shipped via the DPD carrier, you'll have been provided a label that will allow you to return your order through any DPD Pickup parcel shop. This label must be attached to your order.
Go to a Pickup DPD parcel shop and provide your package.
Learn here which PickUp spot is closest to you.
If the package was shipped via MRW, MOOVE, or CTT Postal, you have been provided a label that will allow you to return your order through any spot of the Pickup CTT network. This label must be attached to your order.
You must fill your address details and at the end of the page, in the option CORREIO E ENCOMENDAS, select EXPRESSO — ENVIAR ENCOMENDAS URGENTES (translated to "send urgent mail").
Go to a spot in the Pickup CTT network to deliver your package. Learn here which Pickup CTT spot is closest to you.
If delivery is done via MRW, MOOVE, or CTT Postal, you can request your order to be collected for free though our client support service, at geral@avessoknitlab.comYou must provide us the following details:
You can help us improve by telling us the motive for your return:
The courier will collect your package at the provided address.
3. The reimbursement will be done after the articles in question have been returned to our warehouse.
It will be processed via the same payment method used for your purchase, between 3 to 14 working days, after we've received the articles in our main warehouse.
This return method is only available for Continental Portugal.
For exchanges and returns, please ensure the following:
The refund will be made within 14 days maximum, using the same payment method used for the purchase. If the payment was made by Multibanco reference, our customer support team will contact you to request your IBAN.
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